Shipping policy

At Puffpup we are committed to processing and shipping your orders quickly and safely. Here's how our shipping works:

Order processing

All orders are processed within 2 to 3 business days of purchase confirmation.

Estimated delivery time

Delivery takes 9 to 11 business days, depending on your location. These times are approximate and may vary due to circumstances beyond our control, such as carrier delays or logistics issues.

Shipping cost

Shipping is completely free on all orders, unless stated otherwise on the product page or at checkout.

Order tracking

Once your order has shipped, you will receive an email with your tracking number and link, so you can check the status of your shipment at any time.

Visit www.bypuffpup.store for more details.

Shipping issues

If your order is delayed, arrives damaged or gets lost in transit, please contact our customer service team at bypuffpup@gmail.com.

We will do everything we can to resolve any issue quickly and to your satisfaction.